FAQ

GENERAL QUESTIONS

  • What type of payment methods do you accept?

  • We accept all major credit cards (Visa, American Express, MasterCard, Discover) and Apple Pay.

  • Where do you ship to?

  • We ship to all 50 states in the U.S. 

  • Do you collect Sales Tax?

  • We do not collect sales tax. 

  • Do you ship Overseas?

  • We do not currently ship outside of the US. 

  • Can I sign up for your Newsletter?

  • Yes. Sign up for our newsletter HERE.

  • Can I use my Momofuku gift card on Peachy Keen?

  • No. Momofuku gift cards can only be used at our restaurants in New York and Los Angeles.

  • I never received my order.

  • Please contact us HERE for all order questions and help.

  • My order was damaged.

  • Please contact us HERE and we’ll help resolve your issue.

  • What is your return policy?

  • We do not accept returns on any of our products. We accept exchanges for different sizes / colors on unused merchandise items only. If your order arrives damaged or defective, please contact us HERE and we'll make things right.

SHIPPING

  • What shipping carriers do you use?

  • Our carriers are FedEx and USPS. 

  • How long will it take to get my order? 

  • For orders in the continental US, delivery can take 5–10 days, depending on the distance from our warehouse in New Jersey. We appreciate your patience.

    For Canadian orders, delivery can take 2–7 days.

    Please Note: Orders placed on Friday after 12pm, Saturday or Sunday will be shipped on Monday. 

  • My package says it has been delivered but I still don’t have it.

  • From time to time FedEx marks an order as “Delivered” when it is still in transit. Your package will usually be delivered within the next day or two.

    If it has not shown up within 2 days from when it says “Delivered,” please contact our customer service team with your order number and we’ll sort it out. 

  • My package says it is being returned to New Jersey.

  • If your package is being returned to NJ or it says “Delivered” to Carlstadt, NJ this means that the package was damaged in transit and is being returned to the warehouse. 

    Please contact our customer service team with your order number so we can send you a replacement. 

  • I’m missing items from my order.

  • Please contact our customer service team with your order number, let us know which items are missing from your order and we will send you the correct products.

  • I placed an order with Express Shipping on the weekend, why hasn’t it shipped yet?

  • If you ordered past 12pm on Friday, your order will be fulfilled the following Monday.

  • Can I change my shipping address?

  • If you’ve accidentally entered the wrong address, please contact our customer service team immediately to have it corrected.

    Please note that our customer service team will be able to respond during working hours (10am-6pm EST M-F).We are unable to change the shipping address outside of those hours.

    For any address changes or cancellation please note “Urgent” in the subject line so we can assure that your request will be taken care of as soon as possible.

DAMAGED & INCORRECT ORDERS

  • My order arrived damaged/leaking.

  • We’re so sorry to hear your products arrived damaged! Please email our customer service team with your order number (and pictures, if possible!) and we’ll send you a replacement.

  • Can I modify my order?

  • In most cases, once your order has been placed, we are unable to modify it. 

    If you believe you’ve been incorrectly charged or the wrong item was added to your cart due to a system error or glitch, kindly let our customer service team know and we’ll do our best to correct it. 

  • Can I cancel my order?

  • In most cases, once your order has been placed, we are unable to cancel it.

    That said, please reach out to our customer service team as soon as possible with your order number.

    Pantry items that have already been shipped cannot be cancelled or returned due to safety measures. Any shipped merchandise can be returned and refunded upon our team's reception if it arrived defective, damaged or in the wrong size. 

    Please make sure to write “Urgent” in the subject line so that we are able to take care of your request as soon as possible during working hours (10am-6pm EST M-F)

CREDIT CARDS & PAYMENT

  • Why does my credit card keep getting declined?

  • Credit cards can decline for a variety of reasons, please check below to see if any of these are the issue. If not, kindly reach out to our customer service team and we will troubleshoot further!

    Cross-Country Transactions
    At this time we do not accept orders that are placed or addressed to a country outside of the US or Canada.

    Orders placed in Canada must go to Canadian shipping addresses and US orders must be going to a shipping address in the US. This is something we’re actively working on adjusting, we thank you for your patience in the meantime. 

    Mismatched Billing Addresses
    If the billing address on your credit card and the billing address that is being input at checkout are different, the transaction will not process. Please make sure that both billing addresses match before submitting your order.

    Unrecognized Addresses
    If the shipping address being input is not recognizable by the FedEx, USPS or the Candian Post the transaction will not go through. Please make sure you’ve input the correct address at check out before completing your order. 

    International IP Address
    Even though you may be in the US or Canada, if your device is using an international IP address, the transaction will not go through. Please make sure that your IP address corresponds to either the US or Canada and the shipping address as well. 

  • Can I use my Momofuku or Milk Bar gift card at Peachy Keen?

  • Unfortunately, we are not able to process Momofuku gift cards on Peachy Keen. They are totally separate systems and despite our best efforts, they're not interoperable. The gift card can be redeemed at our restaurants in New York and Los Angeles for in-person ordering. Milk Bar gift cards can be exclusively used at Milk Bar stores. 

RETURNS

  • Can I return food items?

  • For safety reasons, we are unable to accept returns on food products. If you have concerns about your order or how it arrived, please contact customer service with your order number. 

  • Can I return merchandise?

  • In most circumstances, we do not accept returns.

    If your item arrived damaged, if you’ve received the wrong item or if the item you received is the wrong size, please contact our customer service team with your order number and we will make it right!

WHOLESALE & CORPORATE ORDERS

  • How can I carry Momofuku products in my store? 

  • We currently do not offer our products wholesale. This is something we're working on for 2021 as we get the COVID-impacted supply chain more under control.

  • Do you offer discounts for large orders?

  • Bulk orders are accommodated on a case by case basis and discounts are applied based on volume. Kindly fill out our Corporate Gifting form and someone from our team will contact you with more information.

PRODUCT QUESTIONS

  • When is Ssam sauce/Hozon/Bonji coming back?

  • At this time, we are focusing on our current line-up of products.

  • Are the pantry items shelf stable? Do I need to refrigerate them?

  • All of our items are shelf stable and do not need to be refrigerated.

  • Are your products vegan?

  • All of our products are vegan.

  • Are your products gluten free?

  • Our Tamari sauce, Chili Crunch and Salts do not contain gluten.

  • Are your products Kosher?

  • We are not Kosher certified.

  • What is the shelf life of your products?

  • Products have a shelf life of approximately one year, unless otherwise noted. 

SEASONED SALTS

  • How do I use Momofuku Seasoned Salts?

  • Momofuku Seasoned Salts can be used anywhere you’d normally use salt, pepper, and other seasonings.

  • Were Momofuku Seasoned Salts processed in a manufacturing facility where they process nuts (peanuts, etc)?

  • No. 

  • Are Momofuku Seasoned Salts vegan/vegetarian?

  • Yes. Seasoned Salts are vegan.

  • Are Momofuku Seasoned Salts Kosher?

  • No, Seasoned Salts are not certified Kosher.

  • Are Momofuku Seasoned Salts Gluten-Free?

  • Seasoned Salts do not contain wheat or any gluten-containing ingredients.  

  • Do Momofuku Seasoned Salts need to be refrigerated after opening?

  • No, Momofuku Seasoned Salts do not need to be refrigerated and are shelf-stable.

  • Can I buy Momofuku Seasoned Salts in a retail store or in your restaurant?

  • Currently, Seasoned Salts are only available at our online store.

  • What is the difference between the pouches and the jars?

  • The Seasoned Salt Trio is all three flavors in one set. The Seasoned Salt Pouches are individual refill packs and are sold separately. 

  • What is the size difference between the pouches and the jars?

  • Each jar is about 4oz, while each pouch is 10oz.

Chili Crunch

  • How do I use Chili Crunch?

  • Chili Crunch is ideal for adding a flash of heat to your favorite dishes and is perfect for topping dips, eggs, noodles, and more. Use Chili Crunch anywhere you would use hot sauce. 

  • Is Chili Crunch vegan/vegetarian friendly?

  • Yes, Chili Crunch is vegan.

  • Is Chili Crunch Kosher? 

  • No, Chili Crunch is not certified Kosher.

  • Is Chili Crunch product Gluten-Free?

  • Chili Crunch does not contain wheat or any gluten-containing ingredients. 

  • What kind of chilis are used?

  • Puya, Japones, and Chili de Arbol. 

  • How many calories per serving are in Chili Crunch?

  • 90 calories 

  • How much sugar does Chili Crunch contain per serving?

  • Less than 1 gram and 1% DV added sugar.

  • Does Chili Crunch need to be refrigerated after opening?

  • No. Momofuku Chili Crunch does not need to be refrigerated and is shelf-stable.

  • Can I buy Chili Crunch in a retail store or in your restaurant?

  • Currently, Momofuku Chili Crunch is only available on Peachy Keen. 

  • What kind of oil is used in Chili Crunch?

  • Grapeseed oil.