What type of payment methods do you accept?
We accept all major credit cards (Visa, American Express, MasterCard, Discover) and Apple Pay.
What is your shipping policy?
Contiguous US: We offer free standard shipping (5-7 days) on orders $45+. Standard shipping below the threshold is $4.99 and all expedited shipping (2-3 days) is $20.
Hawaii, Alaska, Zone 9, APO: Only standard shipping is offered for $40 on all orders.
Canada: Canada orders may be placed via canadashop.momofuku.com. We offer free standard shipping (3-10 days) on orders $55+ CAD. Orders to addresses farther away from our Ontario warehouse will take 7-10 days.
Do you ship Overseas?
We currently only ship to the US and Canada. Canada orders may be placed via canadashop.momofuku.com
Can I sign up for your Newsletter?
Yes. Sign up for our newsletter HERE.
Can I use my Momofuku gift card on the shop?
No. Momofuku gift cards can only be used at our restaurants in New York and Los Angeles.
I never received my order.
Please contact us HERE for all order questions and help.
My order was damaged.
Please contact us HERE and we’ll help resolve your issue.
What is your return policy?
We do not accept returns on any of our products. We accept exchanges for different sizes / colors on unused merchandise items only. If your order arrives damaged or defective, please contact us HERE and we'll make things right.
What shipping carriers do you use?
Our shipping cariers are varied.
How long will it take to get my order?
For orders in the contiguous US, delivery can take 5–7 days though this timing may vary based on delivery location. Canadian orders to addresses farther away from our Ontario warehouse generally take 7-10 days.
My package says it has been delivered but I still don’t have it.
Carriers often will mark an order as “Delivered” when it is still in transit. Your package will usually be delivered within the next day or two.
If it has not shown up within 2 days from when it says “Delivered,” please contact our customer service team with your order number and we’ll sort it out.
My package says it is being returned to Nevada, Texas or Pennsylvania.
If your package is being returned to Texas or Pennsylvania — or it says “Delivered” to Texas or Pennsylvania — this means that the package was damaged in transit and is being returned to the warehouse.
Please contact our customer service team (email@example.com) with your order number so we can send you a replacement.
I’m missing items from my order.
Please contact our customer service team HERE with your order number, let us know which items are missing from your order and we will send you the correct products.
Can I change my shipping address?
If you’ve accidentally entered the wrong address, please contact our customer service team HERE immediately to have it corrected. Please include the proper address in this email.
For any address changes or cancellation please note “Urgent” in the subject line so we can assure that your request will be taken care of as soon as possible.
DAMAGED & INCORRECT ORDERS
My order arrived damaged/leaking.
We’re so sorry to hear your products arrived damaged! Please contact our customer service team HERE with your order number (and pictures, if possible!) and we’ll send you a replacement.
Can I modify my order?
In most cases, once your order has been placed, we are unable to modify it.
If you believe you’ve been incorrectly charged or the wrong item was added to your cart due to a system error or glitch, kindly let our customer service team know HERE and we’ll do our best to correct it.
Can I cancel my order?
In most cases, once your order has been placed, we are unable to cancel it.
That said, please reach out to our customer service team HERE as soon as possible with your order number.
Pantry items that have already been shipped cannot be cancelled or returned due to safety measures. Any shipped merchandise can be returned and refunded upon our team's reception if it arrived defective, damaged or in the wrong size.
Please make sure to write “Urgent” in the subject line so that we are able to take care of your request as soon as possible during working hours (10am-6pm EST M-F)
CREDIT CARDS & PAYMENT
Why does my credit card keep getting declined?
Credit cards can decline for a variety of reasons, please check below to see if any of these are the issue. If not, kindly reach out to our customer service team HERE and we will troubleshoot further!
At this time we do not accept orders that are placed or addressed to a country outside of the US or Canada.
Orders placed in Canada must go to Canadian shipping addresses and US orders must be going to a shipping address in the US. This is something we’re actively working on adjusting, we thank you for your patience in the meantime.
Mismatched Billing Addresses
If the billing address on your credit card and the billing address that is being input at checkout are different, the transaction will not process. Please make sure that both billing addresses match before submitting your order.
If the shipping address being input is not recognizable by the FedEx, USPS or the Candian Post the transaction will not go through. Please make sure you’ve input the correct address at check out before completing your order.
International IP Address
Even though you may be in the US or Canada, if your device is using an international IP address, the transaction will not go through. Please make sure that your IP address corresponds to either the US or Canada and the shipping address as well.
Can I use my Momofuku or Milk Bar gift card?
Unfortunately, we are not able to process Momofuku gift cards for Momofuku Goods. They are totally separate systems and despite our best efforts, they're not interoperable. The gift card can be redeemed at our restaurants in New York and Los Angeles for in-person ordering. Milk Bar gift cards can be exclusively used at Milk Bar stores.
Can I return food items?
For safety reasons, we are unable to accept returns on food products. If you have concerns about your order or how it arrived, please contact customer service HERE with your order number.
Can I return merchandise?
In most circumstances, we do not accept returns.
If your item arrived damaged, if you’ve received the wrong item or if the item you received is the wrong size, please contact our customer service team HERE with your order number and we will make it right!
WHOLESALE & CORPORATE ORDERS
How can I carry Momofuku products in my store?
We are excited to partner with Faire for B2B orders.
Do you offer discounts for large orders?
Bulk orders are accommodated on a case by case basis and discounts are applied based on volume. We are currently working on corporate gifting options and hope to offer this in the coming months. Please contact us HERE with any further questions.
Are the pantry items shelf stable? Do I need to refrigerate them?
All of our items are shelf stable. All Chili Crunch and Liquids products can be refrigerated after opening.
Are your products vegan?
All of our products are vegan except for our Chili Crunch Hot Honey.
Are your products gluten free?
Our Tamari, Chili Crunch and Salts do not contain gluten.
Are your products Kosher?
We are not certified Kosher.
What is the shelf life of your products?
Products have a shelf life of at least 6 months but usually more than one year, unless otherwise noted. Due to storage and transit times between our manufacturer and warehouse, some customers may receive products with shorter shelf life but typically greater than 6 months.
Do your products contain MSG?
None of our products contain MSG.