Can I sign up for your newsletter?
Yes. Sign up for our newsletter at the bottom of our site and get all the good stuff — chef-tested recipes, exclusive access to product launches, and more!
Can I use my Momofuku or Milk Bar gift card?
We are not able to process Momofuku gift cards for Momofuku Goods. They are totally separate systems and despite our best efforts, they're not interoperable. The gift card can be redeemed at our restaurants in New York and Los Angeles for in-person ordering. Milk Bar gift cards can be exclusively used at Milk Bar stores.
I never received my order.
We’re sorry to hear that! Send us an email HERE with your order details and we'll look into this for you.
My order arrived damaged.
Send us an email with your order details HERE. If you’re able to include photos of the damage, that would be helpful as well.
What is your return policy?
We do not accept returns on any of our products. If your order arrives damaged or defective, please contact us HERE and we'll make things right.
I’m missing items from my order.
Please contact our Customer Experience team HERE with your order number, let us know which items are missing from your order and we will send you the correct products.
My package says it has been delivered but I still don’t have it.
Carriers often will mark an order as “Delivered” when it is still in transit. Your package will usually be delivered within the next day or two.
If it has not shown up within 2 days from when it’s been marked as “Delivered,” please contact us HERE with your order number and we’ll sort it out.
CREDIT CARDS & PAYMENT
What type of payment methods do you accept?
We accept all major credit cards (Visa, American Express, MasterCard, Discover), PayPal, Apple Pay and Shop Pay.
Why does my credit card keep getting declined?
Credit cards can decline for a variety of reasons—please check below to see if any of these are the issue. If not, kindly reach out to our customer service team HERE and we will troubleshoot further!
At this time we do not accept orders that are placed or addressed to a country outside of the US or Canada.
Orders placed in Canada must go to Canadian shipping addresses and US orders must be going to a shipping address in the US. This is something we’re actively working on adjusting. We thank you for your patience in the meantime.
Mismatched Billing Addresses:
If the billing address on your credit card and the billing address that is being input at checkout are different, the transaction will not process. Please make sure that both billing addresses match before submitting your order.
If the shipping address being used is not recognizable by FedEx, USPS or the Canadian Post, the transaction will not go through. Please make sure you’ve entered the correct address at check out before completing your order.
International IP Address:
Even though you may be in the US or Canada, if your device is using an international IP address, the transaction will not go through. Please make sure that your IP address corresponds to either the US or Canada and the shipping address does as well.
What is your shipping policy?
Standard shipping (5-7 business days) is $4.99. Shipping is free on all orders over $65. Expedited shipping (2-3 business days) is $20.
Hawaii, Alaska, Zone 9, APO:
Only standard shipping is offered for $40 on all orders.
Canadian orders may be placed via canadashop.momofuku.com. We offer free standard shipping (3-10 business days days) on orders $75+ CAD. Depending upon location, orders may take up to 7-10 business days.
Do you ship internationally?
We currently only ship to the US and Canada. Canadian orders may be placed via canadashop.momofuku.com.
Do you ship to P.O. Boxes?
We do not ship to P.O. Boxes at this time. We apologize for the inconvenience!
What shipping carriers do you use?
Our shipping carriers are varied.
How long will it take to get my order?
For orders in the contiguous US, delivery can take 5–7 business days though this timing may vary based on delivery location. Depending upon location, Canadian orders may take up to 7-10 business days.
My package says it is being returned to Nevada, Texas or Pennsylvania.
If your package is being returned to Nevada, Texas or Pennsylvania — or it says “Delivered” to Nevada, Texas or Pennsylvania — this means that the package was damaged in transit and is being returned to the warehouse.
Please contact our Customer Experience team HERE with your order number so we can send you a replacement.
Can I change my shipping address?
Our warehouse moves fast to ensure orders are fulfilled on time.
If you’ve accidentally entered the wrong address, we’ll do our best to catch your order before it ships out. Please contact our customer experience team HERE immediately to have it corrected. Please include the correct shipping address in your email.
For any address changes or cancellation please note “Urgent” in the subject line so we can assure that your request will be taken care of as soon as possible.
My order arrived damaged/leaking.
We’re so sorry to hear your products arrived damaged! Please contact our Customer Experience team HERE with your order number (and pictures, if possible!) and we’ll send you a replacement.
Can I change my order?
In most cases, once your order has been placed, we are unable to change it.
If you believe you’ve been incorrectly charged or the wrong item was added to your cart due to a system error or glitch, kindly let our Customer Experience team know HERE and we’ll do our best to correct it.
Can I cancel my order?
In most cases, once your order has been placed, we are unable to cancel it.
That said, please reach out to our Customer Experience team HERE as soon as possible with your order number. We’ll do our best to catch your order before it ships.
Pantry items that have already been shipped cannot be cancelled or returned due to safety measures. Any shipped merchandise can be returned and refunded upon our team's reception if it arrived defective, damaged or in the wrong size.
Please make sure to write “Urgent” in the subject line so that we are able to take care of your request as soon as possible during working hours (10am-6pm EST M-F)
Can I return food items?
For safety reasons, we are unable to accept returns on food products. If you have concerns about your order or how it arrived, please contact Customer Experience HERE with your order number.
Can I return merchandise?
In most circumstances, we do not accept returns.
If your item arrived damaged, if you’ve received the wrong item or if the item you received is the wrong size, please contact our Customer Experience team HERE with your order number and we will make it right!
Are the pantry items shelf stable? Do I need to refrigerate them?
All of our items are shelf stable. Chili Crunch, Black Truffle Chili Crunch, Extra Spicy Chili Crunch and Liquids products can be refrigerated after opening.
Are your products vegan?
All of our products are vegan except for our Chili Crunch Hot Honey.
WHOLESALE & CORPORATE ORDERS
How can I carry Momofuku products in my store?
We are excited to partner with Faire for B2B orders. You can start the process with Faire here.
Do you offer discounts for large orders?
Bulk orders are accommodated on a case by case basis and discounts are applied based on volume. We are currently working on corporate gifting options and hope to offer this in the coming months. Please contact us HERE with any further questions.